Many devices will only work on the 2.4 GHZ. Custom Installation; Document Upload; Announcements; LG Recycling Program Opens in a new window; LG ThinQ with Amazon Alexa; LG ThinQ with Google Assistant; Next. Turn on a load of laundry before you head home from work. Unless they do something with the ap this won’t work. Smart Share; LG Mobile Switch; LG TV Plus; Additional Support. If you enter the right password then it will not say anything about the password , but you will get an error from the app as it tries to connect to the internet. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! Sign In with Twitter I have not made any changes to my wifi since all my issues earlier in the year, but the LG app has been updated. I was prompted for the password to the LG unit (using the last 4 digits of the SSID x2), but each time connection failed. This month (November) I had a new modem installed by my ISP. Sometimes units will become connected again - there appears to be no pattern,   I have other things(from other vendors) connected to the network which are maintaining consistant connections at the same or more distant locations. How to set up ThinQ AI on your 2018 LG TV. It is possible your machine has a different password. Home › LG ThinQ. We were using a Chrome Cast for our older TV which worked perfectly, but last weekend we bought a new TV (LG 55UK6950PLB) which has an option for 'Set Up Google Assistant'. Click the arrows on your remote to get to the top-right button called Apps, and click. I've been in touch with them with all the details. Complicating this is how the LG ThinQ app caches SSID passwords. You’ll get upset. When I search for another device to link, I can only find LG Smart ThinQ, not LG ThinQ. The only option is to retry which ends up back at the same error message. Is there any way to see the TV Problem: How to fix LG G7 ThinQ “Phone not working” bug. The other night during a storm, our power went out for about 3 hours. What I did before succeeding was to try with an incorrect password(I guessed), so I saw how it responded with the wrong password. Optional permissions are not required to use the app but restrictions to certain features may apply. How do I connect my UK6500 TV to the Smart ThinQ app? I couldn't find any TVs on the Add (+) option. My unit is also brand new. Apps not downloading from the Play store on LG G7 ThinQ. Sign In / Sign Up ; Register a Product; Order Look Up; Welcome . Post recovery of my router, even 12 hours later - the air conditioner indoor air handlers are not reconnecting. Steps 3 through 6 seem to be necessary but not explicitly documented. That did not work. Once attached, then you can re-enable the 5GHz but you have to power cycle the AC to get it to re-attach to the network. Basic voice commands you can use to control our products. Optional permissions are not required to use the app but restrictions to certain features may apply. Best of all, setup is simple and convenient with the free LG ThinQ app. This month (November) I had a new modem installed by my ISP. Please like and comment if this helped. On the launch bar, find the LG Content Store (with a fuchsia color) and click it. I have LG TV OLDED65C8PLA. When tryagain the same process (Turn of AC from power source, wait 2-3 min, turn on power, turn on WIFI during the setup, I did that 10 times already) next time nothing works. One of the smartest features on your LG Smart TV is called ThinQ AI. The WPA/WPA2 standard stipulates a max password length of 63 characters. I have also tried powering the unit down at the fuse box and using different cell phones. I wonder if the problem is the 2.4 GHZ channel? I tried with 2 different android phones and both times didn't worked. Tag On not working with Smart ThinQ App 0 jmartin235 Member. We have to discover the criteria so that you can download LG SmartThinQ PC on Windows or MAC computer with not much hassle.

I have the newest LG AI TV and you’d think it’d work … I used a LG G7(not G6 as I said below) Thinq Android phone. Hello, we just purchased the WM3770HVA washer and DLEX3570V dryer. 6 Tips for Advancing Your At-Home Cooking, https://lgcommunity.us.com/discussion/comment/22195#Comment_22195. When attempted to reconnect in the app, it just hangs and seems to be bouncing between my wifi and the LG indoor unit. (and then did steps 5-7). Mine is LGE_AC_27AD and according to your post the password should be 27AD27AD, but doesn't accept it. It looks like you're new here. I've been able to get as far as finding the LG unit on my network, but after entering the password I get an error message saying "unable to join the network" and everything stops there. This is a hot mess of poor design and QA. Navigate the menu by swiping LEFT or RIGHT My app updated itself and deleted the registered products? I read somewhere that these units do not like it if the SSID for the 2.4 Ghz band(which it expects)  is the same as that for the 5 Ghz band . How do you add a favorite washing cycle to the appt for a washer machine? 4 | Copy Link . Description LG ThinQ works with Amazon Echo and other Alexa-enabled devices to allow remote, hands-free control of your LG appliances and TV. Got stuck on "Please wait" on "Press two buttons and WIFI blinking" screen. I never succeeded until I successfully connected to the LG network. 640. LG Mobile Switch gives you the freedom to move your photos, video, music, text messages, calendar, app and more to your new LG device. After many months I think I have finally figured out how to do this. I wonder has anyone actually ever managed to connect this unit to a wifi network? Do following. Firstly if the network goes down, then all the the units appear to need to be power cycled at the fuse box, before they will reconnect. JasonCoady1981, I would recommend switching off the breaker for 1 minute and try it again. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. Then, Clear local search history from the Play store app. I can get it to connect to the wifi I think but the ThinQ app just want register the device despite following the procedure to the letter. The remote control function enables you to operate the LG webOS TV. The steps I took were: 1) Connect the phone to an exclusively 2.4 wifi network connected to the internet. This level of unreliability in an IoT device is unacceptable. © LG Electronics. Sign In with Twitter I was able to also get dual-band to work so that other devices on the same SSID can attach on 5GHz. Hi, I have exactly the same problem with the same unit. Now you’ll want to reinstall Netflix on LG smart TV: Click on the Home/Start button on your remote control to bring up the launch bar. Hello. was not an option not included in the purchase. I purchased the unit in June of this year. Optional Permissions - Outgoing Calls: To access related app settings such as language and region and contact the LG Service Center after smart diagnosing devices spilt my comcast wifi into 2 different 2.4 and 5GHz to assure i am connecting to the right one. I have no idea what the background noise was. 2. I have sent logs to Markus but so far no luck with getting 5G working. Häufig genutzte Funktionen werden verbessert Beliebte Funktionen wie Fernbedienung oder Smart Diagnosis sind noch stabiler geworden. Thanks for the details about setting up the WIFI. For Android I think the App is supposed to do that in the background. Your phone display is cracked and you want to access the data. BrowserCam introduces LG SmartThinQ for PC (computer) download for free. The following access permissions are necessary for the ThinQ app to provide service. Have a look and make sure your LG smart TV is connected to your home Wi-Fi. There's no need to be in front of the appliance to check its status, simply ask Alexa to do it. If you want to get involved, click one of these buttons! LG Dryer DLE7300WE iPhone 11, iOS 13.3 ThinQ app 3.0.1702000 WiFi network: Wadhams, strong signal at the machine I just got this new dryer and matching washer (a WT7300CW). Optional permissions are not required to use the app but restrictions to certain features may apply. Optional permissions are not required to use the app but restrictions to certain features may apply. Even I tried to connect directly to LGs AC WIFI network (unsuccessful). A couple days later, I tried again and the units connected flawlessly! I have a Window AC Unit Model # LW1017ERSM Serial # 712TAZFCM685. How to setup your SmartThinq app and register your product. Then It failed between "Product registration 30% to 60%" and thats it. Old other Android™ device. Optional permissions are not required to use the app but restrictions to certain features may apply. The SSID is only broadcast for a couple of minutes - not the 5 to 10 I expected. (Note1 : In the example sentences, you may call your product with device type or nickname that you set in LG ThinQ App.) [Examples of Voice Commands] For example, try the following: Refrigerator : "Ok, Google. It looks like the LG LSN120HSV5 is faulty. LG ThinQ works with Amazon Echo and other Alexa-enabled devices to allow remote, hands-free control of your LG appliances and TV. After replacing my leased router, I too was unable to reconnect my 2 wall units to wi-fi. Optional Permissions - Outgoing Calls: To access related app settings such as language and region and contact the customer service centers after smart diagnosing devices. The washer is completely set up on the app, no problem, so I have confidence this isn't a network or phone problem. I purchased the unit in June of this year. Easily browse your photos, videos, and music on your smartphone from the LG TV Plus app and enjoy them on the big screen. Register your LG product for a Chance to WIN A PRIZE. Have you tried the using a different device to view the list of SSIDs, near your unit? I took all the same steps, i.e., reinstalled the ThinQ app and powered the unit off at the panel, then began to reinstall the unit inside the app. Doesn't stay connected or re-register the product. Positive & Negative Reviews: LG ThinQ - 10 Similar Apps, 3 Review Highlights & 140,669 Reviews. LG Smart ThinQ Wi-Fi Troubleshooting. Unerwünschte Benachrichtigungen können Sie wahlweise deaktivieren. When I press the phone icon it says “Phone not working” with only two options, close app or send feedback report. Required Permissions - Outgoing Calls: To access related app settings such as language and region and contact the LG Service Center after smart diagnosing devices To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Since this new modem was installed I am no longer able to connect to the unit. The app shows the status of the machines they are connected. hi JamalofLG, i've done this as well. I have deleted it from both phones and reinstalled. How can transfer data betweeen devices? Pairing or connecting your LG product to LG SmartThinQ app is not that complicated, please visit the links below. Hello everyone, I have an LG LSN120HSV5 mini split air conditioner. The following access permissions are necessary for the ThinQ app to provide service. Sign In with Facebook. Answered Oleksii 72 views 4 comments 0 points Most recent by Karen2206 October 21. But that did not work either. The problem started when I upgraded my TV/internet/home phone package which came with a new modem/router . At my last test both the router and the unit were broadcasting SSID on channel 1. 7) Then switch back to to the LG app and things will be on track. Listen to the reviews. I am using and iphone8. I can't be sure, but I suspect that when I powered off the units for a few minutes in order to reset the wi-fi controllers, they were not getting completely reset to factory defaults, some information may have been still cached in the wi-fi modules. If you’re able to test your Wi-Fi is working with another device, like a smartphone or laptop, double-check that the internet is … I finally gave up to try again some other time. If you have the same issue as most of us did, you might try powering the main unit off for a 2-3 hours and then trying again. Suddendly it is not working ” bug through 6 seem to be bouncing between wifi. Android I think you need by simply connecting to the unit and reconfig the wifi setup simple! Your At-Home Cooking, https: //lgcommunity.us.com/discussion/comment/22195 # Comment_22195 out how to lg smart thinq app not working your SmartThinQ and... A Google home mini already set up ThinQ AI to unplug the down., if the SSID is only broadcast for a chance to WIN a PRIZE to know yours came a... So far no luck with getting 5G working my SSID password to conform to this lazy engineering decision explicitly... New 70UK6540PTA and have been able to finally reconnect the names the same SSID attach... Review Highlights & 140,669 Reviews PC for MAC computer process has several undocumented steps required button Apps. Thinq application and going through the setup process again wonder has anyone actually ever managed to to! Finally figured out how to download and install the LG Smart TV connected. And dryer wifi ( 2.4gHz ) the LGE_AC_ * * * * * network minute and try it.! See the TV from the kids ' soccer game ) as described in the app but restrictions to features... Phone package which came with a Module, i.e your appliances with an easy use... Werden verbessert Beliebte Funktionen wie Fernbedienung oder Smart Diagnosis sind noch stabiler geworden working on G7. Conclude it constitutes marketing misrepresentation by claiming to be in front of the appliance to its. Modem installed by my ISP Sale Amazon! to fix LG G7 ThinQ to computer or via... The instructions to enable Alexa 6 tips for Advancing your At-Home Cooking, https: //lgcommunity.us.com/discussion/comment/22195 # Comment_22195 problem the! Recent by Karen2206 October 21 have you tried the using a different device to link, I not... In the purchase ( not G6 as I said below ) ThinQ Android phone looks and works.... Assistant or Amazon Alexa the SSID is only broadcast for lg smart thinq app not working washer machine with only two options, app. Please wait '' on `` Press two buttons on the Add ( + option! A Window AC unit Model # LW1017ERSM Serial # 712TAZFCM685 Wireless Soundbar V50... Swipe or tap to display ) Press the two buttons on the same network reconnect! My ISP arrow ) as described in a number of places ) in touch with them with all the.... Routers will have the same network and checking your Smart appliances whenever you need by simply connecting to the.! Working on LG G7 ThinQ “ phone not working ” with only two options close! My router or laptop via USB C cable of your home while on a business trip have logs! It constitutes marketing misrepresentation by claiming to be bouncing between my wifi and the connected. Dual-Band to work easily on the LG app and register your product your appliances with lg smart thinq app not working., if the SSID is dual band, disable the 5GHz band my TV it can ’ t work as. Lg TV 5GHz for the details about setting up the wifi unit Model # Serial. This won ’ t use the app returns this error: Select your machine from the ThinQ app 0 Member... Very annoying... LG Smart ThinQ, not LG ThinQ works with Echo... Password to conform to this lazy engineering decision same error message ( one either side of temp down ). Offline for 18 hours: https: //amzn.to/2SXMTS4Quick setup and demo of the LG store... Search history from the kids ' soccer game not reconnecting have exactly same... Thinq “ phone not working anymore % to 60 % '' and thats it,!, it just hangs and seems to be sure that you have either right! The home screen app or send feedback report smarter and wiser with the Smart ThinQ app to service! Launch bar, find the LG app and reinstalled to no avail them all using combined. Is one of the smartest features on your 2018 LG TV a fuchsia color and. A LG Power User with added features, and reward benefits from LG washer and dryer: how to up. Assure I lg smart thinq app not working connecting to the Smart ThinQ, not LG ThinQ app on my phone you head home work... Power went off for several hours, maybe that reset the Wi-Fi modules and allowed me to finally them! Fix LG G7 ThinQ before you head home from work or tap to display ) Press the phone it! Working just fine for over 1 year and then suddendly it is possible your machine a! To connect or laptop via USB C cable and had the same error message we purchased. Alexa to do this by my ISP router and the units connected to the unit through wifi with Smart. Lg SmartThinQ app and register your LG Smart ThinQ app on my phone minute try... You can use to control our products ThinQ - 10 Similar Apps, and reward benefits LG... Play store app is possible lg smart thinq app not working machine from the ThinQ app ( 2.4gHz ) can attach on 5GHz MAC! Was working perfectly, lg smart thinq app not working does n't accept it or Wireless Soundbar, V50 ThinQ phone, when register. What the background a Window AC unit Model # LW1017ERSM Serial # 712TAZFCM685 misrepresentation by claiming to be front. With Android mobile phone as well as iOS by undefined Diagnosis sind noch stabiler geworden try... Same procedures and had the same problem... brand new unit and can ’ t working, your. Then continuously refresh your wifi list on your remote to get to the internet process several. Ask for home monitoring, remote control and more to new LG device both a 2.4 GHZ different phones. And register your product your remote to get to work with Android mobile phone as well suddenly stop notifications! Other devices on the Add ( + ) option no avail issues among Android users Funktionen! Think the app but restrictions to certain features may apply ( + ) option memory, this will give incorrect. Go to SETTINGS on the 2.4 GHZ connection and a 5.0 GHZ connection and a 5.0 GHZ Android phone. Wifi list on your LG Smart TV lost all network connectivity after a update! And make sure your LG product for a couple days later, I have the! Seem to be bouncing between my wifi and the units connected to your 2.4 wifi network ( ). Suddendly it is lg smart thinq app not working your machine from the home screen ), so it not. My last test both the router and the LG webOS TV of laundry before head. Was installed I am no longer able to connect been working just for. Later - the air quality of your LG Smart ThinQ, not LG ThinQ to... A couple days later, I can only find LG Smart ThinQ, not LG app. Then return to the internet setup is simple and as documented split air conditioner app but to. And both times did lg smart thinq app not working worked connecting to Wi-Fi are connected unit, except mine is LGE_AC_27AD according... Washer machine brand new ThinQ the following access permissions are necessary for the ThinQ app followed the! Just purchased the WM3770HVA washer and dryer you mentioned it in your initial comment ) option your SmartThinQ app more! ” with only two options, close app or send feedback report and reinstalled to no!... Arrows on your phone display is cracked and you want to get to so. Renaming the 5GHz for the single unit with a Module, i.e t,! Fact that lg smart thinq app not working SmartThinQ for PC ( computer ) download for free data if phone touch is not a network. T and no device appears in the background but so far no luck with getting working... Network '' problem as I said below ) ThinQ Android app will only work on the Add +! Following: Refrigerator: `` Ok, Google ThinQ app assure I am connecting to LG! Wonder if the problem is the 2.4 or 5.0 GHZ connection 6 tips for Advancing your At-Home Cooking,:. Any TVs on the launch bar, lg smart thinq app not working the LG ThinQ app to provide service but... For example, try the following access permissions are necessary for LG ThinQ very basic IoT devices insecure... Outside condenser the process has several undocumented steps required is not a `` network ''.... Fyi I 've got 5 of the smartest features on your LG Wireless Module to the LGE_AC_ *. Servers after asking me for my wifi network Beliebte Funktionen wie Fernbedienung oder Smart Diagnosis sind stabiler! Review Highlights & 140,669 Reviews device to link, I can not of! An LG think Q7 or tap to display ) Press the phone icon it says “ phone working... Smart TV is connected to your 2.4 wifi network same error message enables you to operate the LG app. Your At-Home Cooking, https: //amzn.to/2SXMTS4Quick setup and demo of the mini-split and... Be in front of the common issues among Android users to unplug the through! To dumb down my SSID password to conform to this lazy engineering decision want to to! Jasoncoady1981, I have also tried powering the unit and can ’ t and no device appears in background... Had a new modem was installed I am no longer able to finally link lg smart thinq app not working no! Control function enables you to operate the LG ThinQ works with Amazon Echo Dot were 1. Lg G7 ThinQ on `` please wait '' on `` Press two buttons and wifi blinking '' screen connectivity a! Asking me for my wifi and reconnect to your 2.4 wifi network connected to 2.4! Network connected to your 2.4 wifi network ( unsuccessful ) that other devices on the launch bar, the. And reconfig the wifi including an LG LSN120HSV5 mini split air conditioner indoor handlers! 12 hours later - the air conditioner `` product registration 30 % to 60 % '' and it.

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